Privacy Policy

Effective Date: December 14, 2025
Version: 2025-12-14-h
Company: Spicy Hook LLC
Address: 1600 S Dixie Hwy, Suite 201, Boca Raton, FL 33432
Website: https://spicyhook.com

Privacy Policy

Effective Date: 2025-12-14
Company: Spicy Hook LLC
Address: 1600 S Dixie Hwy, Suite 201, Boca Raton, FL 33432
Website: https://spicyhook.com

1. Introduction

Spicy Hook LLC (“Spicy Hook,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, or use our services and platforms (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

  • Name
  • Email address
  • Company name
  • Account role (client admin, team member, contractor, intern)
  • Billing information (processed by third-party payment providers)

2.2 Account & Usage Information

  • Login timestamps
  • IP address
  • Browser and device information
  • Activity within the dashboard or project management tools

2.3 Uploaded Content

  • Files, images, videos, and project assets
  • Notes, instructions, and messages related to projects

2.4 Payment Information

Payment details are processed by third-party providers (e.g., Stripe).
Spicy Hook LLC does not store full credit card or banking information.

3. How We Use Information

We use collected information to:

  • Provide and manage Services
  • Create and manage user accounts
  • Process subscriptions and payments
  • Communicate regarding projects and service updates
  • Maintain platform security and prevent misuse
  • Improve performance, usability, and service quality
  • Comply with legal and regulatory obligations

We do not sell personal information.

4. Sharing of Information

We may share information with:

  • Payment processors
  • Cloud hosting and storage providers
  • Project management and collaboration tools
  • Analytics and monitoring services
  • Legal authorities, when required by law

All third-party service providers are required to use information only as necessary to provide their services.

5. Data Storage & Security

We use commercially reasonable technical and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Users are responsible for safeguarding account credentials.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Uploaded project materials may be deleted after account termination or project completion, subject to operational and legal requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your account or personal data
  • Object to certain data processing activities

Requests may be submitted through our Contact page:
https://www.spicyhook.com/contact

8. Cookies & Tracking

We may use cookies or similar technologies for:

  • Authentication
  • Session management
  • Analytics and performance monitoring

You may disable cookies in your browser, but some features of the Services may not function properly.

9. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. International Users

Spicy Hook LLC is based in the United States. If you access the Services from outside the U.S., you acknowledge that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

Continued use of the Services after changes constitutes acceptance of the updated Privacy Policy.

12. Contact

For questions, requests, or concerns regarding this Privacy Policy, please use our Contact page:
https://www.spicyhook.com/contact

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